Terms of Service

Welcome to House of Glow. House of Glow is a brand operated by True Margin Labs LLC, a limited liability company organized under the laws of the State of Wyoming, United States ("House of Glow," "we," "us," or "our"). By accessing or purchasing from houseofglow.co (the "Site"), you agree to these Terms of Service. If you do not agree, please do not use the Site.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase from the Site.

Products and Pricing

All products, descriptions, and prices are shown on the Site and are subject to change at any time without notice. We make reasonable efforts to display products and colors accurately, but actual products may vary from images. We reserve the right to limit quantities, correct errors, and refuse or cancel any order, including where we suspect fraud or a pricing or product error.

Where a price is expressed as a cost per day, it is an illustration only, calculated by dividing the product price by an assumed usage period of approximately 30 days per jar. Actual duration depends on how much product you apply, how often, and how many areas you treat, and will vary.

Our products are cosmetic and are intended to improve the appearance and feel of skin. They are not intended to diagnose, treat, cure, or prevent any disease. Statements about our products have not been evaluated by the U.S. Food and Drug Administration. Individual results vary. Please review ingredients before use and discontinue use if irritation occurs.

Orders and Payment

By placing an order, you represent that you are authorized to use the payment method provided and that the information you supply is accurate. Applicable taxes and shipping charges are calculated and added at checkout. We reserve the right to refuse or cancel any order at our discretion.

Order Acceptance

Your order is an offer to buy. An order confirmation email acknowledges receipt of your order; it does not signify our acceptance. A contract of sale is formed only when we dispatch the products. We may accept or decline any order for any reason, including suspected fraud, pricing or product error, or resale. Where we decline an order after payment, we will refund your original payment method in full.

Subscriptions, Automatic Payment, and Cancellation

Products may be purchased once or on a subscription. If you select the subscription option at checkout, you authorize us to charge the payment method you provide on a recurring basis, automatically, until you cancel.

Your first payment is taken when you place the order, at the discounted subscription price shown at checkout. This discount applies to your initial payment only. Each subsequent shipment is billed automatically on the same calendar day of each month as your initial purchase, at the full, undiscounted one-time price for the product, not the discounted price of your first payment. Applicable taxes and shipping are calculated at each renewal. There is no minimum number of shipments and there are no cancellation fees.

Your subscription details, including the amount and the next billing date, are shown in your customer portal at any time. You can skip, pause, or cancel there before your next billing date.

You may cancel, skip, or pause at any time in the customer portal at houseofglow.co/a/subscriptions/login — enter your email address and we will send you a link to your subscription — through the portal link emailed to you with your order, or by emailing hello@houseofglow.co. Cancelling through the customer portal stops all future charges immediately. Cancellation requests received by email are processed within one business day. A shipment for which payment has already been taken is governed by our Refund Policy.

IF YOU ARE ENROLLED IN A HOUSE OF GLOW SUBSCRIPTION AND WISH TO CANCEL, YOU MAY DO SO AT ANY TIME IN THE CUSTOMER PORTAL AT HOUSEOFGLOW.CO/A/SUBSCRIPTIONS/LOGIN, THROUGH THE CUSTOMER PORTAL LINK EMAILED TO YOU WITH YOUR ORDER, OR BY EMAILING HELLO@HOUSEOFGLOW.CO. YOUR SUBSCRIPTION CONTINUES, AND WILL RENEW AND BE CHARGED AUTOMATICALLY ON EACH SCHEDULED BILLING DATE, UNTIL YOU CANCEL. CANCELLING STOPS ALL FUTURE CHARGES IMMEDIATELY. THERE ARE NO CANCELLATION FEES.

Cancelling ends future shipments. It does not refund shipments already processed or dispatched, which remain governed by our Refund Policy. If a payment fails, we may retry the charge and may contact you at any phone number or email address you have provided to obtain alternate payment details. We and our payment providers may receive updated card numbers and expiry dates from your card issuer and will update your account accordingly; you may opt out of that service through your issuer. We may change subscription pricing on notice to you before the change takes effect, and you may cancel before then. We may decline to renew or may cancel any subscription at our discretion, including where payment cannot be collected.

Verifying who you are before we change your subscription. To protect your account, we verify identity before we make any change to a subscription on your behalf. Where you ask us by email to cancel, skip, pause, change a shipping address, or change a payment method, we can act on that request only when it is sent from the email address on the subscription, or when it provides your order number or other details that match the order on file. We do not cancel, alter, or otherwise act on a subscription in response to a request we cannot match to an order, and we may ask you for that information before proceeding. This exists solely to stop another person from making changes to your account, and we will not use it to delay or refuse a cancellation once we can identify your subscription.

This verification applies only to requests we handle for you by email. It never limits your own ability to cancel. You can cancel, skip, or pause at any time, without contacting us and without providing anything to us first, in the customer portal at houseofglow.co/a/subscriptions/login. The portal emails a secure sign-in link to the address on your subscription, and cancelling there stops all future charges immediately.

Questions and Disputes

If you have any question or concern about an order, a charge, shipping, or a subscription, please contact us first at hello@houseofglow.co so we can resolve it quickly. Nothing in these Terms limits or waives your right to contact your card issuer or financial institution regarding any transaction, including your right to dispute a charge. We respect and honor all card network dispute rights.

Shipping, Returns, and Refunds

Shipping is governed by our Shipping Policy, and returns and refunds are governed by our Refund Policy. Both are incorporated into these Terms by reference. Orders are typically processed within 3 to 5 business days. Once processed, most orders are delivered within 7 to 15 days, depending on your destination and the carrier. Processing and delivery times are estimates, not guarantees. Because circumstances at a delivery address are beyond our control, you agree that delivery confirmation from the carrier is sufficient proof of delivery, even without a signature.

Intellectual Property

All content on the Site, including text, images, graphics, logos, and designs, is owned by or licensed to True Margin Labs LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

Acceptable Use

You agree not to misuse the Site, attempt to gain unauthorized access, interfere with its operation, or use it for any unlawful purpose.

Disclaimers

The Site and all products are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law, including any implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Site will be uninterrupted or error-free.

Results, Testimonials, and Images

Our products are cosmetics intended to improve the appearance of skin. They are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Individual results vary and are not guaranteed. Testimonials, reviews, survey figures, and before-and-after or comparison images reflect individual experience or are illustrative of the product's intended use, and are not a promise, warranty, or guarantee that you will achieve the same result. No statement on this Site should be relied on as medical advice.

Submissions

Anything you submit to us, including photographs, reviews, comments, and suggestions, is non-confidential. You grant us a royalty-free, perpetual, irrevocable, and transferable right to use, reproduce, adapt, and display it in any media, including advertising, together with your first name or initial. You confirm that any submission is your own, that it is accurate, and that it does not infringe the rights of any third party.

External Use Only, Patch Testing, and Skin Reactions

Our products are for external use only. Do not apply to broken, irritated, or sunburned skin, to the face, eyes, lips, or mucous membranes, or to areas affected by any skin condition. Keep out of reach of children. A full ingredient list is provided with the product; you are solely responsible for reviewing it before use, including for any ingredient to which you are or may be allergic or sensitive, and for following the directions for use.

Perform a patch test on a small area of skin and wait 24 hours before your first full application. The gel is formulated to produce a temporary cooling-then-warming sensation and mild, short-lived redness at the application site; this is the intended effect of the product. As with any topical cosmetic, individual sensitivities and allergic reactions can nevertheless occur. If you experience severe, painful, spreading, or persistent redness, or swelling, hives, blistering, burning, or any other adverse reaction, discontinue use immediately, wash the area, and consult a physician. If you are pregnant, nursing, or under medical care for any skin condition, consult a physician before use.

By purchasing you accept the ordinary risks of using a topical cosmetic product. To the fullest extent permitted by law, your sole and exclusive remedy for any skin reaction, sensitivity, or dissatisfaction with a product is to discontinue use and, where applicable, obtain a refund under our Refund Policy; the Limitation of Liability below applies to any claim arising from the use of a product, including any claim relating to a skin reaction. This section does not limit any right that applicable law does not allow to be limited.

Limitation of Liability

To the fullest extent permitted by law, True Margin Labs LLC and its members, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or products. Our total liability for any claim will not exceed the greater of (a) the amount you paid for the product giving rise to the claim, or (b) US $100, regardless of the legal theory, whether contract, tort, negligence, strict liability, or warranty.

Indemnification

You agree to indemnify and hold harmless True Margin Labs LLC and its affiliates from any claims, damages, or expenses arising out of your misuse of the Site or violation of these Terms.

Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles. Any dispute not subject to arbitration will be resolved in the state or federal courts located in Wyoming, and you consent to that jurisdiction.

Informal Dispute Resolution First

Before beginning any arbitration or legal proceeding, you agree to first send a written Notice of Dispute to hello@houseofglow.co describing the nature of the claim, the specific relief sought, and your order number. You and House of Glow agree to attempt in good faith to resolve the dispute informally for 60 days from the date the notice is received. Neither party may commence arbitration until that 60-day period has elapsed. This step is a condition precedent to arbitration, and any applicable limitation period is tolled while it runs.

Binding Arbitration

Please read this section carefully. It affects your legal rights. Except for claims that qualify for small-claims court, any dispute, claim, or controversy arising out of or relating to these Terms, our products, our advertising, or your purchase will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at adr.org, rather than in court. If AAA is unavailable or declines to administer the arbitration, you and House of Glow will select another established arbitration provider. Any hearing may be held by telephone or video conference, or, at your election, in the federal judicial district where you live. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction. You and House of Glow each waive the right to a trial by jury. This agreement to arbitrate is governed by the Federal Arbitration Act. Notwithstanding the foregoing, we may seek injunctive or equitable relief in a court of competent jurisdiction for any actual or threatened infringement or misappropriation of our intellectual property.

Delegation to the Arbitrator

All questions concerning the interpretation, applicability, enforceability, scope, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, are delegated exclusively to the arbitrator and not to any court, except that a court retains authority to enforce the Class Action Waiver below.

Arbitration Procedure and Costs

The arbitration will be conducted by a single arbitrator. Unless you and House of Glow agree otherwise, the arbitration will be conducted by written submission and telephone or video conference rather than in person, and the seat of arbitration will be the State of Wyoming. Each party bears its own attorneys' fees and costs except where an applicable statute provides otherwise. The arbitrator may award only individual relief to the individual party seeking relief, and may not award relief affecting any other customer.

Class Action Waiver

You and House of Glow agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this Class Action Waiver is found unenforceable, the Binding Arbitration section above is void as to that claim.

Mass and Coordinated Filings

If 25 or more similar demands for arbitration are filed against House of Glow by or with the assistance of the same law firm or coordinated group, the demands will be administered in staged batches of no more than 50 at a time, with a single arbitrator appointed per batch, and filing fees payable only for the batch then proceeding. No further demands may be filed or fees incurred until the current batch resolves. You agree this batching procedure applies notwithstanding any contrary provider rule, and the limitation period for each unfiled demand is tolled while batching proceeds.

Your Right to Opt Out of Arbitration

You may reject this arbitration agreement by emailing hello@houseofglow.co within 30 days of your first order, with your name, order number, and a clear statement that you wish to opt out of arbitration. Opting out affects only the Binding Arbitration and Class Action Waiver sections. All other Terms continue to apply, and opting out will not affect your order, your guarantee, or how we treat you.

Time Limit for Claims

Any claim arising out of or relating to these Terms or your purchase must be brought within one year of the date the claim arose. Claims brought after that period are permanently barred.

Payment Disputes

If you have a problem with an order, contact us at hello@houseofglow.co before contacting your bank or card issuer. Where a payment dispute is filed, we will provide your issuer with these Terms, our Refund and Returns Policy, your order record, and our correspondence with you.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Survival

The Disclaimers, Limitation of Liability, Indemnification, Informal Dispute Resolution, Binding Arbitration, Class Action Waiver, Time Limit for Claims, and Governing Law sections survive any termination of these Terms, the completion of your order, and any refund.

Entire Agreement and No Waiver

These Terms, together with our Refund and Returns Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and House of Glow, and supersede any prior statement, advertisement, or representation not contained in them. Our failure to enforce any provision is not a waiver of that provision or of our right to enforce it later. You may not assign these Terms; we may assign them without restriction.

Changes to These Terms

We may update these Terms at any time. Changes are effective when posted, and your continued use of the Site constitutes acceptance of the updated Terms.

Contact Us

Email: hello@houseofglow.co
True Margin Labs LLC, State of Wyoming, United States.