Privacy Policy
House of Glow ("House of Glow," "we," "us," or "our") is a brand operated by True Margin Labs LLC, a limited liability company organized under the laws of the State of Wyoming, United States. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from houseofglow.co (the "Site").
Information We Collect
Information you provide to us:
- Contact and order details such as your name, email address, shipping and billing address, and phone number.
- Payment information, which is processed securely by our payment providers. We do not store full payment card numbers.
- Any information you share when you contact us for support.
Information collected automatically:
- Device and browser information, IP address, and general location.
- Pages viewed, products viewed, items added to cart, and other interactions with the Site.
- Data collected through cookies, pixels, and similar technologies.
How We Use Your Information
- To process, fulfill, and deliver your orders and send order confirmations and updates.
- To provide customer support and respond to your inquiries.
- To detect, prevent, and address fraud, abuse, and security issues.
- To operate, maintain, and improve the Site and our products.
- To measure and improve our marketing, and to show you relevant advertising, including through Meta (Facebook and Instagram) and other advertising platforms.
How We Share Your Information
We share information with service providers who help us run our business, including:
- Shopify, which hosts the Site and processes orders.
- Payment processors, which securely handle payments.
- Shipping and fulfillment partners, which deliver your orders.
- Meta Platforms, Inc., to measure and optimize advertising through the Meta Pixel and Conversions API. Where applicable, identifiers shared for advertising are hashed.
- Email, analytics, and other technology providers that support the Site.
We do not sell your personal information for money. We may share hashed identifiers and activity data with advertising partners to deliver and measure ads, which may be considered "sharing" or "targeted advertising" under some laws. We may also disclose information where required by law or to protect our rights.
Cookies and Tracking
We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, and measure advertising performance. You can control cookies through your browser settings and, where required, through the cookie consent controls shown on our Site.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to opt out of targeted advertising or the "sale" or "sharing" of personal information, and to appeal a decision. To exercise any of these rights, email us at houseofglow@gmail.com. We will respond as required by applicable law.
Data Retention and Security
We retain personal information for as long as necessary to provide our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted.
Contact Us
Questions or requests regarding this Privacy Policy can be sent to:
Email: houseofglow@gmail.com
True Margin Labs LLC, State of Wyoming, United States.