Shipping Policy
House of Glow ("we," "us," or "our") ships as described below.
Where We Ship
We ship worldwide. Enter your address at checkout to see the shipping options and rates available for your country.
Order Processing
Orders are typically processed within 1 to 3 business days after they are placed. Orders are not processed or shipped on weekends or holidays. You will receive an order confirmation by email, and a shipping confirmation with tracking once your order leaves our facility.
Shipping Rates and Delivery Times
- Standard U.S. shipping is $4.99. Shipping is free on all bundles and on orders over $40.
- International shipping rates are calculated at checkout based on your destination.
- Most U.S. orders arrive within 7 to 14 days from the day you order. This includes the 1 to 3 business days we take to process and pack it.
- Please allow up to 21 days during busy periods, or if your address is harder for carriers to reach.
- International orders take longer, depending on your location and the carrier.
- Any customs duties or import taxes are set by your local authorities and are the recipient’s responsibility.
Delivery windows are estimates only and are not guaranteed. Delays caused by carriers, weather, customs, or periods of high demand are outside of our control.
Tracking
Once your order ships, a tracking number will be emailed to you. Please allow 24 to 48 hours for tracking information to update after you receive it.
Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, any reshipment may require an additional shipping charge.
Lost, Stolen, or Damaged Packages
Shipping Protection is offered as an optional add-on at checkout and covers loss, theft, or damage in transit. If you added Shipping Protection, contact us at houseofglow@gmail.com and we will help resolve the issue. If Shipping Protection was not added to your order, we are not responsible for packages that are lost, stolen, or damaged by the carrier after they leave our facility, although we will do our best to assist you in filing a claim with the carrier.
If 30 days have passed since your order shipped and it still has not arrived, contact us at houseofglow@gmail.com and we will help you resolve it.
Contact Us
Email: houseofglow@gmail.com