Shipping Policy

TheLastPad ("we," "us," or "our") ships as described below.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, and Australia. Enter your address at checkout to see the shipping options and rates available for your country.

Order Processing

Orders are transmitted to our fulfilment centre immediately after checkout and cannot be cancelled or changed once placed. Please review your order carefully before completing your purchase.

Orders are typically processed within 3 to 5 business days after they are placed. Orders are not processed or shipped on weekends or holidays. You will receive an order confirmation by email, and a shipping confirmation with tracking once your order leaves our facility.

Shipping Rates and Delivery Times

• Standard U.S. shipping is $4.99 for a single pad. Shipping is free on LastPad 3-pad and 6-pad bundles.
• International shipping rates are calculated at checkout based on your destination.
• Once your order has been processed, most U.S. orders are delivered within a further 7 to 15 business days. That delivery window begins after processing is complete, so together with processing it is usually 10 to 20 business days from the day you order.
• Please allow up to 30 business days during busy periods, or if your address is harder for carriers to reach.
• International orders take longer, depending on your location and the carrier.
• Any customs duties or import taxes are set by your local authorities and are the recipient’s responsibility.
Delivery windows are estimates only and are not guaranteed. Delays caused by carriers, weather, customs, or periods of high demand are outside of our control.

Tracking

Once your order ships, a tracking number will be emailed to you. You can check its progress at any time by entering that number at t.17track.net. Please allow 24 to 48 hours for tracking information to update after you receive it.

Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, any reshipment may require an additional shipping charge.

Lost, Stolen, or Damaged Packages

If a package is lost, stolen, or damaged in transit, contact hello@houseofglow.co with your order number so we can investigate and arrange the next steps.

If your order has not arrived within 30 business days, contact us at hello@houseofglow.co and we will make it right. You are welcome to reach out before then with any concern about your order — we respond to every message, and we would always rather hear from you directly.

Returns

New LastPad orders include our 90-day money-back guarantee. You may use and wash the pads during the trial. There is no restocking fee, and we cover return postage if a return is required. Email hello@houseofglow.co before sending a return. See our Refund Policy for the full guarantee.

Email: hello@houseofglow.co