Shipping Policy
House of Glow ("we," "us," or "our") ships as described below.
Where We Ship
We ship worldwide. Enter your address at checkout to see the shipping options and rates available for your country.
Order Processing
Orders are transmitted to our fulfilment centre immediately after checkout and cannot be cancelled or changed once placed. Please review your order carefully before completing your purchase.
Orders are typically processed within 3 to 5 business days after they are placed. Orders are not processed or shipped on weekends or holidays. You will receive an order confirmation by email, and a shipping confirmation with tracking once your order leaves our facility.
Product packaging, labeling, and jar design may vary slightly from what is shown on our website due to ongoing packaging updates, supplier changes, or stock availability. This does not affect the formula, quality, or quantity of the product you receive.
Shipping Rates and Delivery Times
- Standard U.S. shipping is $4.99. Shipping is free on all bundles.
- International shipping rates are calculated at checkout based on your destination.
- Once your order has been processed, most U.S. orders are delivered within a further 7 to 15 business days. That delivery window begins after processing is complete, so together with processing it is usually 10 to 20 business days from the day you order.
- Please allow up to 30 business days during busy periods, or if your address is harder for carriers to reach.
- International orders take longer, depending on your location and the carrier.
- Any customs duties or import taxes are set by your local authorities and are the recipient’s responsibility.
Delivery windows are estimates only and are not guaranteed. Delays caused by carriers, weather, customs, or periods of high demand are outside of our control.
Tracking
Once your order ships, a tracking number will be emailed to you. You can check its progress at any time by entering that number at t.17track.net. Please allow 24 to 48 hours for tracking information to update after you receive it.
Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an address error, any reshipment may require an additional shipping charge.
Lost, Stolen, or Damaged Packages
Shipping Protection is offered as an optional add-on at checkout and covers loss, theft, or damage in transit. If you added Shipping Protection, contact us at hello@houseofglow.co and we will help resolve the issue. If Shipping Protection was not added to your order, we are not responsible for packages that are lost, stolen, or damaged by the carrier after they leave our facility, although we will do our best to assist you in filing a claim with the carrier.
If your order has not arrived within 30 business days, contact us at hello@houseofglow.co and we will make it right. You are welcome to reach out before then with any concern about your order — we respond to every message, and we would always rather hear from you directly.
Return Shipping
Refunds are issued only for product returned unopened and unused, with any factory seal intact and in its original packaging. Our fulfilment warehouse is located in China, and the return address is provided in your return instructions once a return has been authorised.
Customers are responsible for the cost of shipping a product back to us, including any customs, duties, or brokerage charges, and this cost is not refunded. Original shipping charges and shipping protection are non-refundable. See our Refund and Returns Policy for full details.
Contact Us
Email: hello@houseofglow.co