Cancellation policy

Orders cannot be cancelled once placed. This applies to every order, including each subscription renewal order. Orders are transmitted to our fulfilment centre immediately after checkout, so we cannot cancel, change, or recall an order once it has been placed. Please review your order carefully before completing your purchase. Returns after delivery are governed by our Refund and Returns Policy.

Subscriptions can be cancelled at any time. Cancelling a subscription stops all future orders and charges immediately. There are no cancellation fees, and there is no minimum number of shipments. To cancel, use the customer portal link emailed to you with your order, or email us at hello@houseofglow.co. Your next billing date and amount are shown in the portal at any time.

What cancelling a subscription does and does not do. It prevents orders that have not yet been placed. It does not cancel or refund an order that has already been charged, processed, or dispatched, including a renewal order. To avoid a renewal order, cancel the subscription before that renewal is charged.

If a payment fails, we may retry the charge and may contact you at any phone number or email address you have provided to obtain alternate payment details. We may decline to renew, or may cancel any subscription, at our discretion, including where payment cannot be collected.

Questions about a cancellation: hello@houseofglow.co